L2 Team Lead - Jalisco - Straive

    Straive
    Straive Jalisco

    hace 1 semana

    Descripción

    Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.

    Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.

    With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.

    Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.

    Website:

    Job Title: L2 Team Lead (Operational Lead)

    Location: Mexico City/Monterrey/Guadalajara Onsite (5 days/week)

    Job Type: FTE

    Role Overview:

    The L2 Team Lead is responsible for the overall quality and operational success of the search evaluation project. This role requires deep guideline mastery and the ability to bridge the gap between client's policy owners and the onsite execution team.

    Key Responsibilities:

    • Guideline Mastery: Independently digest complex search evaluation guidelines and clarify ambiguities through proactive Q&A with guideline owners.
    • Knowledge Transfer: Cascade policy updates into clear, actionable instructions for the onsite L1 specialists.
    • Operational Leadership: Drive project milestones, lead quality calibration sessions, and ensure the team meets delivery standards and strict SLAs.
    • Training: Manage the intense training requirements and effectively answer operational questions from the team.

    Qualifications:

    • Proven experience managing onsite teams with intense training requirements and strict SLAs.
    • Strong understanding of search engine product functions, user intent analysis, and strategies for optimizing search quality.
    • Professional maturity to handle and evaluate sensitive materials (violence, adult content, etc.).

    This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.

    If you are a motivated professional with a passion for delivering impactful solutions, we'd love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.

    "Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

    We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone."

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