Production Service Developer - Zapopan, México - Oracle

Oracle

Empresa verificada

Zapopan, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We are specifically looking for a
Senior Production Service Developer to join Employee Experience Engineering.

You will be responsible for administering large scale and complex technology systems focused on improving collaboration services used across the entire Oracle employee population.

Responsibilities for this role include:

Solve Slack access related problems
Create documentation and educate users
Provide support to channel / workspace admins
Manage admin privileges, channels and workspaces
Meet with Slack engineering / product teams to give guidance
Drive resolution of incidents and service outages
Evaluate telemetry data to identify and solve user issues
Work in Agile development environment that is globally disperse
Partner with our Product and Program Management teams to deliver new features
Collaborate with internal security teams to make systems meet or exceed expectations
Have solid communication skills and the ability clearly explain complex technical concepts
Proactively identify and resolve risks and issues that may impact the team's ability to execute

Desired Skills and Experience:

4+ years relevant experience supporting SaaS platforms (Slack)
Experience with collaboration for systems like the following; Threaded Media (Slack, Microsoft Teams & Viva Engage), Web Conferencing (Zoom, Microsoft Teams), Microsoft O365, etc.
Demonstrated ability to effectively communicate (oral and written) at different levels in the org
Selfdriven problem solver; able to thrive in a dynamic, ambiguous, and customerfocused environment
Highly analytical, technically proficient, and able to learn new tools and software quickly
BS or MS degree in CS or equivalent experience relevant to functional area