Reservations Clerk - Veracruz

Job summary

Process all reservation requests, changes and cancellations received by phone fax or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee special rate and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities services and room accommodations Follow sales techniques to maximize revenue Input access data in reservation system Indicate special room reservation types e g complimentary rooms employee discounts travel agent inspection rates wholesale reservations by inputting the correct code and rate into the reservation system Follow proper escalation procedures when addressing guest concerns

• Follow all company policies procedures ensure uniform personal appearance are clean professional maintain confidentiality proprietary information protect company assets protect privacy security guests coworkers Welcome acknowledge guests according company standards anticipate address service needs assist individuals disabilities thank genuine appreciation Speak clear professional language answer telephones using appropriate etiquette Develop maintain positive working relationships others support team reach common goals listen respond appropriately concerns employees Comply quality assurance expectations standards Move lift carry push pull place objects weighing less than equal pounds without assistance Perform reasonable job duties requested Supervisors

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