Lm185: Premier Customer Care Representative Senior - Cuautitlán, México - Fedex Express México

Descripción

LM185:
Premier Customer Care Representative Senior page is loaded
LM185:
Premier Customer Care Representative Senior Apply locations FXE-LAC/MXCUARC/CUARC Cuautitlan time type Full time posted on Posted 4 Days Ago job requisition id RC712582 Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site
FedEx is widely acknowledged as a world-class company.

We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands.

Some of our recent awards include:
2020 Fortune's World Most Admired Companies (14th)
2019 Fortune's Best Places to Work (15th)
2019 Forbes's One of the "Best Employers for Diversity"
2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC712582
LM185:
Premier Customer Care Representative Senior (Open)
LM185:
Premier Customer Care Representative SeniorFull timeParque Logistico San Martin Obispo Park IICalle Barranca Honda final s/n, Lote 2Zona San Martin Obispo, autopista Chamapa Lecheria54769 Cuautitlán, MEXMexico

Customer Care:

Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies' Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on FedEx Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & ResolutionInvolves online and telephone contact with external/internal customers within functional area and completing any related administration.

Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills - High School diploma.

Some college preferred.

Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points).

Three (3) years related experience. Letter of Intention and Curriculum Vitae must be attached.// Interesados agregar CV, Carta de Intencion y Toeic Vigente

Job Posting End Date:
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