Customer Support Associate Ii - Zapopan, México - Arrow Electronics, Inc.
Descripción
Position:
Customer Support Associate II
At Arrow, we're currently looking for a Customer Support Associate for our Zapopan Warehouse.
In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
What you'll be doing:
- Provide an expert level of customer service to the Component Sales teams, direct customers and the programming production team. Driving our customers order performance and exceeding expectations. This is to further enhance Arrow's position within our customers and suppliers.
- Responsible for overseeing the Order to Invoicing processes for their customer base. Value add order entry, maintenance, follow up, first article issue triage, managing inbound customer quote requests in Unity, AEGIS and Service desk.
- Support sales team and direct customer contact within Bond/Planned Demand and FQR/CAPA quality assurance processes.
- Assist Sales with overall quote to order issues, identifying adaptor support, automation, adaptor conversion, quote revisions, helping to facilitate First Article Samples, expedites and sub inventory processes.
- Attend Sales and customer conference calls as well as coordinate and direct facility visits, tours and audits; representing the Programming/Distribution enters processes and providing direction for correct paths to resolution. Liaison between Sales and our customers for the Programming/Distribution centers production teams. Provides the first point of escalation for Sales and the customer.
What we're looking for:
- Bachelor's degree or equivalent
- Minimum 13 years related experience in customer service
- Problem resolution, conflict management and solution development skills
- High proficiency in English
Work Arrangement:
- Hybrid: 3 days in office/2 days work from home
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more
Annual Hiring Range/Hourly Rate:
$17, $24,200.00 MXN Monthly
Location:
MX-JAL-Zapopan, Mexico (Guad Whse)
Time Type:
Full time
Job Category:
Business Support
EEO Statement:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
(EEO policy Mexico)
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