Technical Support Specialist - Guadalajara, México - Koch Global Services

Koch Global Services

Empresa verificada

Guadalajara, México

hace 4 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Your job

Our Team
KAES and its subsidiaries distribute more than 13 million tons of fertilizer products annually worldwide.

From an IT perspective, this creates a wealth of opportunities to develop your technical skills and to explore a variety of career paths.

**What You Will Do

Work with internal users to address customer questions, issues, gather feedback.
Ensure proper documentation is in place to capture common issue resolutions.
Understand functional and technical aspects of key systems.
Assist in identifying process improvement opportunities.

**Who You Are (Basic Qualifications)

Previous experience in IT Support
Experience communicating with an audience with varying degrees of technical experience
Experience solving complex technical issues at an enterprise level

What Will Put You Ahead
Experience with IT support of Trading, Logistics, Accounting, or Operations Systems

Experience with system monitoring tools

Experience proactive monitoring

Experience with SQL

Who We Are

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need.

With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.