Warranty Cost Specialist - Silao, México - Continental

Continental

Empresa verificada

Silao, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Your tasks

The Warranty cost specialist is responsible for customer warranty debit support and related costs within Automotive Central Quality.

In this role the specialist will be tasked with lowering the warranty costs across continental Business Areas by ensuring the customer disputes are accurate and within the customer terms.

Description of activities:

Independently monitor, check, and validate customer disputes
Initiate and support customer meetings with the goal to minimize customer disputes
Prepare and verify warranty cost with the support of customer specific data, using existing warranty terms & conditions, as well as the subsequent negotiation with the customer after the requested release is given by the Division/BU/Plant
Creation of Credit/debit Notes within SAP (WTY-Module); ensuring correct Plant, Order Type, Sales Organization, and distribution channel including part number specific billing.
Identify any discrepancies within the customer debits and clarify resolution with the assigned customers
Regularly download and collect information from customer portals or direct collection from assigned customer. Plausibility check with developed Excel and other tools
Track debit notes to actualize and report warranty cost including all corresponding savings
Preparation and negotiation of warranty cost for assigned customers
Support AR as needed to ensure proper allocation of debits/credits
Regular reporting of cost status to management and internal teams
Assist Customer Warranty Team with maintaining the central technical factor data within applicable databases

Profile:

Bachelor's degree in business, Engineering Quality Management or related
MS Word, Excel & PowerPoint experience
Intermediate written and spoken English
Knowledge in Finance (accounts receivable)
Knowledge of quality and debit processes
Highly detail oriented
Ability to analyze, capture and interpret data from various sources

Offer:

In Continental we are committed to an inclusive and non-discriminatory culture, we will never require a HIV or pregnancy test as a part of our selection process.

About us

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation.

In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets.

On October 8, 2021, the company celebrated its 150th anniversary.

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Keyfacts:Job ID

REF15855K
Field of work

Quality
Location

Silao - Centro Financiero
Leadership level

Leading Self
Job flexibility

Hybrid Job