Transaction Review Associate - Santiago, México - Ria

Descripción

Review of customer activity and review that system generated "smart alerts" comply with internal AML/ATF policies;

• Review of agent activity and ensuring that transactions carried out at our agent locations comply with internal AML/ATF policies;
• Review that internal communications made by our agent/store employees or back office colleagues comply with internal AML/ATF policies;
• Keep our customers up to date on all RIA compliance rules and regulations;
• Keep our agents up to date on all RIA compliance rules and regulations;
• Collaborate in preparation and filing of STR's for detected suspicious activities and contribute in preparing responses to different inquiries from local authorities;
• Contribute to creation of new policies, collaborating with senior analysts and supervisors.
• Interact with customers face to face to receive and process all of Ria's products such as money transfers, money orders, selling and buying foreign currency;
• Accurately verify or enter the customer's information on our systems;
• Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations;
• Recognize problems, issues or complaints during queries and propose solutions or escalate to the management team;
• Keep up to date with Ria's products, services and policies;
• Balance your cash register and prepare cash for bank deposit;
• Prepare your daily transactions record;
• Perform other duties as assigned or requested by your colleagues and superiors.

- Proficient with MS Office- Fluent local language + Other language (Preferably English and French)- Experience/knowledge of compliance issues in a financial institution is an advantage- Transaction monitoring and AML/ATF experience is an advantage