Program Manager 3-proddev - Zapopan, México - Oracle

Oracle

Empresa verificada

Zapopan, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Continual Service Improvement (CSI) team is a global team created to promote a culture of cross-functional collaboration and continuous improvement throughout NetSuite operations.

They serve as the first point of contact for all issues that have impacted our customer-facing production environment.

The team's foremost responsibility is to keep those issues from recurring using the resources available to identify, resolve, or escalate issues to the appropriate person or team.

Own all internal and public communication regarding customerfacing alerts and escalations in production environment
Use CSI toolset to summarize, understand, and escalate customerimpacting issues
Conduct timely, ingeo postmortems for all events that impact customers
Audit past events to determine true customer impact
Help identify areas for improvement in processes, procedures, monitoring, etc. among all Operations teams
Work closely with development engineers who build the product
Establish rapport with all Operations teams and managers
Gain familiarity with NetSuite solutions and customer needs
Manage projects addressing long term, permanent resolutions for major issues
Maintain and add to team documentation