- Work closely with stakeholders to understand business objectives and requirements.
- Analyze existing business processes and systems to identify areas for improvement.
- Document and maintain comprehensive business requirements, process flows, and user stories.
- Perform data analysis to identify trends, patterns, and insights that contribute to informed decision-making.
- Collaborate with cross-functional teams to deliver results on time.
- Act as a liaison between sales and operations to ensure customer satisfaction.
- Analyze the demand and supply to ensure revenue delivery within the spending budget.
- Proactively identify and resolve any order or delivery issues. Communicate effectively with customers and internal teams to provide updates and ensure resolution.
- Maintain accurate records of sales and operations interactions, such as orders, issues, and turnaround time, among other KPIs.
- Provide regular reports to management on fulfillment activities and customer feedback trends.
- Contribute ideas for improving the efficiency and effectiveness of the operations process.
- Ensure on-time delivery of forecast and customer orders.
- Manage forecast fulfillment and minimize impacts by handling everyday issues.
- Bachelor's degree in business administration, Information Technology, or related field.
- Minimum of 3-5 years of experience as a Business Analyst/fulfillment
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills. Both, in English and Spanish.
- Familiarity with project management methodologies (Agile, Scrum, etc.).
- D365 experience is a plus.
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Supply Planner - Zapopan, México - Quantum Corporation
Descripción
We are seeking a talented and experienced Manufacturing Analyst to join our team. As a key member of our organization, you will play a crucial role in bridging the gap between sales and operations. The ideal candidate will have a proven track record of analyzing complex business processes, gathering requirements, and facilitating the implementation of effective solutions. This role requires a strong analytical mindset, excellent communication skills, ability to collaborate with cross-functional teams and report gaps in a timely manner to management.
This is not a remote role. This role is to be based in our Zapopan office and offers a hybrid working schedule, with at least 3 days per week spent in the office.
Responsibilities:
Qualifications:
Quantum provides a benefit package that includes Major Medical, Dental, and Vision healthcare coverage that is company paid for employee and dependents. In addition, we offer a generous vacation and vacation premium policy, and company paid holidays. Further, a Savings Plan with a generous Company match, a bountiful Christmas bonus, grocery vouchers, fitness membership reimbursement, and employee education assistance among many other benefit offerings and programs.
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