Technical Support Specialist Ii - Guadalupe, México - Acuity Brands

Acuity Brands

Empresa verificada

Guadalupe, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc

(NYSE:

AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come.

Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

Job Summary:

Key Tasks & Responsibilities (Essential Functions):

Provides support for IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings,

Building Management Integration:
BACnet, MSTP, ADR, Answering general design questions,

Programming Equipment:
Standalone Devices, Networked Devices, Troubleshooting: Equipment: Software, FW, Wiring, Cabling, Programming. In some cases may need to setup lab environments to reproduce issues and test potential workarounds. Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base.

Presents knowledge gaps to Sr/Lead Tech as they arise. Attends training to become more knowledgeable in an effort to close knowledge gaps.
Identifies process improvements and presents them to Sr/Lead Tech.

Skills and Minimum Experience Required:

Strong technical aptitude
Proficient in one or more systems/technologies
Excellent Customer Service/Communication
Lighting Controls Commissioning Experience
IT Networking Experience
Building Management System Experience
Must be Bi-Lingual English/Spanish

We value diversity and are an equal opportunity employer.

All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

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