Customer Service Representative - Zapopan, México - Soluciones APC

Soluciones APC

Empresa verificada

Zapopan, México

hace 6 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Description:

Receive and process orders/purchase write up
Follow up with internal or external customers to clarify orders/purchase write up if needed.
Confirm orders in a timely manner.
Communicate orders internally according to the established process.
Make recommendations on process improvement when efficiency and effectiveness can be gained for the mutual benefit of Tradin and customers.
Assure ownership of operational costs.
Validate Quality Assurance approval of vendor/item and certification link.

Responsible for inbox tracking and order distribution

Facilitate product releases and pickups with 3rd party warehouses as needed.
Arrange domestic truck freight with our carrier partners.
Prepare appropriate documentation for customers.
Identify potential for shipment delays and work toward resolution.
Verify and track orders and shipments.
Create logistics documentation.
Assist with resolution of shipping, product, and invoice problems.
Ensures that all processes and procedures are completed following established guidelines.
Manage relationships with the warehouses.
Create a relationship with the customers.
In the case of an inventory discrepancy, resolve it.
Batch assignment. (FIFO and seek internal approval)

Profile:

Education BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineer or equivalent years of experience

Experience: 1-3 years in a similar role.

Compensation:

Monthly base salary:
$19,000.00

Annual bonnus (STIP) - 5% (based on performance)

Aguinaldo 30 days

Prima Vacacional 50% Vacation days first year. 14 Days

Gastos Médicos Mayores / Insurance

Food Stamps $500.00

Horario:
8 am a 5 pm

Tipo de puesto:
Tiempo completo

Salario:
$19,000.00 al mes

Horario: