Customer Service Specialist - México - Charger Logistics Inc

Charger Logistics Inc

Empresa verificada

México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

_We're proud to say we've been named one of "Super Empresas Expansión 2023 Top Companies._
Charger logistics Inc. is a world
- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

English fluency is a must
-
Evening shift: 3pm to 11pm / Alternate weekends

Responsibilities:

Track and Trace large volume of customer orders
Entering, updating and processing customer orders on various interfaces.
Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
Ensure and confirm pickup and delivery appointment for drivers
Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
Maintain cooperative working relationships among team and internal staff

Requirements:

2+ years of sales and account management experience in transportation and logistics field is preferred
Recent college or university degree in Marketing or Businessrelated field is required
Previous experience in an analyst role and or in pricing function is an asset
Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
Experience working B2B sales involving complex deals is an asset
Strong knowledge and understanding of the sales planning process
Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
Strong negotiation skills with proven closing ability
Ability to function independently with little or no supervision as well as function in a team environment

Benefits

Professional growth career

- competitive pay package

Savings fund
Health benefits
Life Insurance
Food coupons
Performancebased bonus
Christmas bonus.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you.