Client Tech Specialist, Senior - México - BorgWarner

BorgWarner
BorgWarner
Empresa verificada
México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain Technologies that improve fuel economy, emissions and performance. Our facilities are located across the globe to provide local support for our diverse customer base.

We operate in two groups:

The Engine Group develops air management strategies and products to optimize engines for fuel efficiency, reduced emissions and enhanced performance.

BorgWarner's expertise includes engine timing systems, boosting systems, ignition systems, air and noise management, cooling and controls.

The Drivetrain Group harnesses a legacy of more than 100 years as an industry innovator in transmission and all-wheel drive technology.

The group leverages this understanding of powertrain clutching technology to develop interactive control systems and strategies for all types of torque management.

BorgWarner Fuel Systems and Aftermarket is currently looking for "dynamic, results driven" individual to join as a Client Tech Specialist IT


In this role, and under direct supervision of the IT Manager The Client Technologies Specialist IT/OT is primarily responsible for IT Customer environment, and cover shopfloor areas named OT (Operation Technologies) focus on Industrial landscape.

Executes tasks to enhance and support the desktop environment, provides


specialized IT services (e.g., high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g., audio-visual environment, security systems, printers/copiers).

The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed


KEY ACCOUNTABILITIES
Service Delivery Service

  • Helps to build IT service relationship with customers
  • Ensure quality services are performed to the agreed SLA
  • Willing to be part of distributed serviceteams and to take over responsibility of one or more specific serviceteam(s) as owner.
  • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
  • Understands Incident, Problem and Change Management Principles
  • Ensures first class IT Service Delivery across locations for infrastructure services
  • Support the setup of processes around Service Management
  • Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
  • Support of Local Production/Manufacturing Connectivity
  • Printers installation, configuration & support
  • Smart hand for Hosting services.
Client & Asset Service

  • General Computer Desktop & Laptop support
  • Configure new and existing PCs according to corporate standards for deployment
  • Desktop Applications installation and troubleshooting.
  • Maintain Licenses Management and version control
  • Hardware Refresh Project involvement.
  • Maintains client security settings (e.g. admin rights, software installs, etc.)
Service Desk Service

  • Provide & Maintain Phone system and mobile devices support.
  • Ensures that remote and onsite support issues are resolved to customers satisfaction.
  • LAN Service
  • Provide basic network, security and printing support.

Operation Technologies (OT Shop Floor) focus:

  • Incidents & Service Request support
  • Maintain high level of services in Automation systems (PLC, SCADA, etc. When implemented)
  • Coordinate the Maintenance and support of Embedded systems, Data Acquisition Systems, Control Systems, Instrumentation and computers/servers of test equipment.
  • Configure & Migrate new and existing IT Devices according to corporate standards for deployment
  • Data backup and maintenance on storage shopfloor servers (edge of line).
  • Maintain Industrial networks
  • Devices communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)
  • Plant Maintenance & Database management (MySQL, SQL Express and others, Oracle, etc.)
  • Point of contact for Shop Floor Products & Software Support.
  • Point of contact with Shop Floor Business representative.
  • Teamwork and interface with IT Desk Side support Team (IT Global infrastructure Standardization)
  • Documentation support and improvement (layout, dependencies, schema)
  • Integration/Hardware Refresh involvement
  • Standardization & advisor for HW & SW Apps + Industrial Networks
  • Monitoring IIOT & key Shopfloor (OT) components
  • Actively seeks collaboration with internal and external team members related to a Project.

QUALIFICATIONS

  • Education: Bachelor's degree in IT, Computer Science, MIS, Engineering or other related technical degree. Master's degree preferred
  • Experience time in similar position: 35 years related experience as an analyst in automotive manufacturing
  • Technical knowledge required:
  • ITIL
  • Cisco Basics.
  • 3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions.
  • Experience supporting and developing reports in reporting tools like SQL Serv
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