Senior Customer Service Representative - Ciudad Apodaca, N.L. - Güntner

    Güntner
    Güntner Ciudad Apodaca, N.L.

    hace 2 días

    Descripción

    Join Our Team at Güntner

    Position : Senior Customer Service Representative

    Location : Parque Industrial Stiva, Rogelio González Caballero, Apodaca, N.L.

    About Güntner:

    Güntner is a leading German company specializing in the manufacturing of refrigeration and air conditioning equipment. With a global presence, we are committed to delivering innovative, high-quality products that meet the highest standards of efficiency and sustainability. Our mission is to provide solutions that improve people's lives and contribute to a more sustainable future.

    Role Objective:

    The Senior Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, supporting the company's core mission.

    Main Responsibilities:

    • Order Confirmation and Delivery Follow-up
    • Confirm shipping dates to ensure customer satisfaction.
    • Resend order confirmations in case of updates or delays.
    • Send reports with confirmed delivery dates.
    • Update shipping dates in systems visible to customers.
    • Confirm shipments from the plant.
    • Update order status in customer portals.
    • Update and review delay reports.
    • Notify customers of any improvements or delays in delivery.
    • Negotiate revised delivery dates with moderate impact (over 3 days).
    • Communicate with internal teams to assess and resolve issues.
    • Evaluate on-time delivery performance (internal and external).
    • Collaborate with planning and purchasing to identify customer-focused improvements.
    • Maintain daily coordination with the planning team.
    • Define production priorities to minimize customer impact.

    Qualifications:

    1. Degree in International Business, Business Administration, or a related field.
    2. 5+ years of experience in Customer Service in Logistics, Supply Chain o related field.
    3. Experience in personnel management.
    4. Advanced English proficiency.

    We Offer:

    Competitive salary.

    Benefits above legal requirements.

    Interested candidates, please apply through this platform.

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