Workforce Specialist - Guadalajara, México - Tata Consultancy Services (TCS)

Tata Consultancy Services (TCS)

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match.

TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network

We are looking for Workforce Specialist

Requirements:

VBA macros an asset
Experience with BI, Service Now and Genesys an asset
Ability to create reports in Excel and forecast results
Attention to detail and high level of accuracy
Ability to multitask, focus and complete reports for extended periods of time
Previous WFM at a Service Desk environment experience required?

Tasks:

Manage the call volume, daily attendance and program break schedules
Assist with creation if metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
Produce daily, biweekly and monthly internal reports
Use trends and reports to forecast requirements
Assist with projects and other duties as requested or assigned
Analytics on ticket data for automation / innovation proposals

We offer:

Up to 22,000 MXN a month based on experience.
Above law benefits: Food vouchers, Private medical insurance, Life Insurance, 30 days of Christmas Bonus in December

Tipo de puesto:
Tiempo completo

Sueldo:
$19, $22,500.00 al mes

Horario: