Exp Tech Supp Professional - Tlahuac, México - Honeywell

Honeywell

Empresa verificada

Tlahuac, México

hace 3 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Join a team recognized for leadership, innovation and diversity:
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities:

Facilitate issue identification and analysis
Investigate and resolve technical issues
Track requests resolution
Provide technical training
Build relationships with customers
Test products & software
Develop and share knowledge

YOU MUST HAVE:

Bachelor ́s Degree on Engineering, Computer Science or related
Strong English verbal and written communications skills
3 to 5 years of Tech Support Experience or related
Knowledge on Electrical Circuits, Computing ,Networking

WE VALUE:

Bachelor degree in Management, Computer Science or a technology related discipline
Experience in the industry is preferred
Good interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills
Some experience with a variety of the businesses product programming languages

Additional Information:

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JOB ID:req439933

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Category:Customer Experience

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Location:Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico