On-site Services Specialist - México - Hitachi Energy
Descripción
Your Responsibilities:
- Diagnoses and resolves ITrelated issues effectively and efficiently.
- Ensures that computers are delivered in a 'readytouse' condition for IT users.
- Provides adhoc training to users on common IT issues and guides them through selfservice tools.
- Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
- Conducts regular inventory checks for relevant hardware.
- Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
- Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
- Identifies and report potential risks that could impact the quality of OSS services.
- Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of deskside support.
- Hosts and assist thirdparty technicians.
- Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
- Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
- Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
- Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable)
- Support process engineering & maintenance as related to nonstandard IT hardware, nonstandard systems, ITrelated production equipment, machine control issues, etc. (when applicable)
- Responsible for the setup and deployment of hardware of various types of software.
Your Background:
- Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.-
- Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.-
- Proactive and solution-oriented mind-set-
- Demonstrates an ability to work independently and is self-driven
Tools: - Service Now-
- MS Office 365-
- Windows-
- iOS-
- Asset Management Tools
Methodologies:
- Lean 6 Sigma
- ITIL
Basic Info
Location
- San Luis Potosi, San Luis Potosí, Mexico
Job type
- Full time
Experience
- Experienced
Job function
- IT, Telecom & Internet
Contract
- Regular
Publication date
Reference number
- R0037790
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