Customer Care Specialist - Ciudad de México - Kone

Kone

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Receives inquiries from FL, investigate and process the inquiry, get necessary information from other Supply Line (SL) functions, reply to FL.

Receives the elevator /equipment/component orders from FL and books the order into SL Order Book
Verifies the received order information, steers order bound engineering and confirms the order to FL.
Composes, collects and sends necessary technical information to FL. Involves internal interest groups if necessary.
Informs FL when drawings are ready for approval in EDMS.
Receives and processes clarification requests from FL, and provides replies.
Confirms material delivery times and transfer prices to FL
Receives "No Return Point" confirmations from FL and triggers into ERP.
Informs FL about any deviations in delivery operations.
Communicates and collaborates actively and effectively with FL, e.g. by organizing front line or customer visits / meetings
Manages order's financial result, ie. is responsible for order's transfer prices to FL and project's profitability.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._