Customer Support Associate Ii - Tlaquepaque, México - Arrow Electronics, Inc.

Arrow Electronics, Inc.

Empresa verificada

Tlaquepaque, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Position:

Customer Support Associate II

Join our DCD divison as a Customer Support Associate.

This positions is involved with supporting our sales teams in US in a BackOffice capability.

What You'll Be Doing

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
Backlog Management
Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
Work closely with the diverse teams to process orders for customers and resolve issues for the customer in a timely manner.

What You'll Need

Typically requires a 4 year degree and 34 year of experience or High school graduate with equivalent related experience.
Industry experience is preferred in a similar field
Knowledge on ERP systems such as SAP or Oracle.
Knowledge on

CRM:
Salesforce

Desired experience working with Citrix
Intermediate to advanced knowledge of Microsoft Excel is a must.
Experience supporting sales efforts
Communication skills teamworkoriented.
Ability to communicate fluently in English.

What's In It for you?
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus
40% vacation premium
12 vacation days
Vision Assistance
Life Insurance
Healthcare Insurance
Food/Pantry Vouchers
Restaurant Vouchers
Savings Fund
Growth Opportunities, and more

Annual Hiring Range/Hourly Rate:

$16, $22,000.00 MXN Monthly

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support