Specialist Carrier Services - Zapopan, México - HERSHEY MX

HERSHEY MX

Empresa verificada

Zapopan, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Posted Date:
Jan 23, 2023-
Requisition Number: 117150
Job Title Carrier Services Specialist

Reports to Supervisor, CS Carrier Services

Department GBS LatAm

Job Location Providencia Office

Summary

Must be able to perform all Specialist CS Logistics job responsibilities at a high level of understanding and accuracy on Refusals, Over, Short and Damages process, Carrier Claims process, Transportation accessorial management and OSD Dispute Management for the US and Canada business.

Demonstrate effective communication, attention to detail, negotiation, solving problem thinking, and demonstration of all Hershey values. Proactively take the lead on any situation above, follow best demonstrated practices to ensure the best execution of daily activities

Responsibilities:

The Specialist CS Logistics has end to end responsibility to support and maintain monthly required results related to the Carrier Team

The end-to-end responsibilities include:

Review and resolve of any delivery issue when a carrier arrive at a customer's location (OSD and Refusal process)
Negotiation and Disposition of refused/damaged products as orders are being delivered with Carriers and internal teams
Creation of credit/debits to customers if needed due to overages, shortages and damages that are posted in the portal throughout the day for disposition
Managing transportation accessorial fees approvals for outbound shipments
Disposition/reporting of thirdparty carrier accidents as orders and STO's are being delivered
Communicate to Carriers their freight claims and meet monthly with the Carrier Service Manager to review outstanding claims.

This position will also be responsible for:

Monitor and resolve accordingly open disputes in High Radius related to H15 coded (Refusals, redeliveries, Overs, Shorts and Damaged)
Monitor open and collection of freight claims
Monitor and assure pool carrier product returns and the fumigation process to credit the Customers
Carrier tendering and follow up for Customer Returns

Minimum knowledge and skills

Computer skills including data entry, PC, Windows, database, and spreadsheet techniques.
Understanding of Electronic Data Interchange and related transactions.
Understanding of Logistics information systems and system handoffs (i.e., SAP, Transplace)
Understanding of warehouse operations
Understanding of carrier operations.
Analytical/math and problemsolving skills.
Order to Cash process knowledge, understanding of related transactions, policies and guidelines, and performance

- measurements.

Understanding of customer operations and customer requirements.
Attention to detail.
Interpersonal communication skills, relationship management, and collaboration skills
Understanding of product line and related Logistic product characteristics.
Understanding of customer groups and unique requirements such as inbound distribution.
Ability to make effective cost vs. service decisions.
Ability to prioritize many tasks and decisions.

Education
BS/BA degree or equivalent experience.

Experience
Minimum of 4 years' experience in Customer Service, Logistics, Accounting, Deductions, Supply Chain, or related field.