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    Client Relations - MEXICO CITY, México - TIFFANY & CO

    TIFFANY & CO
    TIFFANY & CO MEXICO CITY, México

    hace 3 semanas

    Default job background
    De jornada completa
    Descripción
    Client Relations:

  • Be a strategic partner to the Managing Director, Store Directors and Store Managers; define the strategy for Tiffany & Co. Mexico.
  • Partner with advisors to develop personalized quarterly engagement plans for Tiffany & Co. Mexico top priority clients to drive retention; train team managers to continue doing the same with their teams and own the follow-through
  • Work with the private client team and client advisors to identify the right clients to send to High Jewelry Blue Book events to ensure we meet or exceed results
  • Partner with the leadership and client advisors to identify the right clients to send to global or regional exceptional experiences/events (e.g. exhibitions, key store openings, etc.); help create client experience programs around these
  • Support the implementation of high jewelry and top client re-activation programs at Tiffany & Co. Mexico.
  • Partner with commercial leaders to drive retail priorities (e.g. icons) and support key product launches to maximize sales and sell-through
  • Drive new high potentials recruitment opportunities; partner with the high jewelry and private client team to identify prospecting groups/partners to target
  • Partner with team to host and entertain top clients to drive retention and loyalty to brand
  • Define and manage the client gifting and charitable gifting strategies
  • Be the first point of contact for Client Advisors to strategize around high potentials Events:

  • Implement a tiered event strategy to drive retention of top clients and growth of high potentials
  • Plan seasonal in-store activations to drive conversion and maximize client spend
  • Come up with event concepts to help re-engage top client segments
  • Support the Tiffany & Co. Mexico PR & Client Relations teams in implementing key events
  • Ensure that all events are implemented with the highest quality/execution standards and maximize commercial results
  • Identify the best vendors to ensure the finest execution of events while staying within budget
  • Ensure that detailed production timelines are shared in a timely manner to ensure that all cross-functional partners are clear on deliverables, timelines, roles and responsibilities
  • Oversee the events team composed of one manager and one coordinator Required Qualifications:

  • 10+ years of experience in luxury Client Relations and event design and execution
  • Understanding, appreciation, and articulation of the brand
  • Proven experience in delivering elevated client centric events and defining a high potential recruitment strategy
  • Proven relationships with event design and production contacts in the luxury or fashion industry
  • Have a finger on the pulse of trends, influencers, art, music, food and fashion
  • Experience and cultural understanding of global markets and event practices oversees in the luxury market
  • Ability to manage multiple projects on an ongoing basis
  • Familiarity with conceiving and executing large scale events that can be scaled to fit in a retail environment for consumer-facing events
  • Comfort with managing budgets
  • Must be detail oriented, team player, self-starter and able to produce quality work in a fast-paced environment
  • Excellent verbal and written communication skills
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