Operations Sr Manager - Miguel Hidalgo, México - Recruiters and HR Advisors LATAM

Recruiters and HR Advisors LATAM

Empresa verificada

Miguel Hidalgo, México

hace 4 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Vacante para la empresa Recruiters and HR Advisors LATAM en Polanco -Miguel Hidalgo, Ciudad de México:

Operations sr manager luxury boutique hotel:
Gerente de Operaciones SR - General Manager
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OBJETIVO DEL PUESTO

Asegurar la rentabilidad y correcta administración de los recursos materiales, económicos, tecnológicos y humanos de la propiedad a cargo, a través de la gestión, supervisión y control de los procesos operativos, comerciales y de satisfacción del huésped, así como de la aplicación y seguimiento de los estándares, políticas y lineamientos establecidos por la marca.

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Requirements:

Proven three year experience as Hotel Manager preferred or relevant role in a Boutique hotel setting.

Fluency in English; knowledge of other languages is a plus
Understanding of all hotel management best practices and relevant laws and guidelines
Working knowledge of MS Offic and Google Suite; knowledge of Opera Cloud hotel

management software (PMS) is an advantage

Revenue Management knowledge
Excellent customer service skills as well as a business acumen

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Valid passport and VISA
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Main Job Responsabilities:

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Mosaic's core values.

Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, tax, budget generation and P&L reviews.
Coordinate with the accounting department to oversee payroll functions.
Lead the sales effort. Leverage mínimal sales staff/outside vendors to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Monitor and maintain the front and backoffice systems and equipment to ensure optimum performance.
Oversee the Sales and Events department and assist when needed with negotiations and proposal generation.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencie

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CONOCIMIENTOS GENERALES:
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Inglés nível avanzado.

Manejo de objeciones y atención al cliente.
Manejo efectivo del personal, con atención al detalle
Manejo de presupuesto global

CONOCIMIENTOS ESPECÍFICOS DEL PUESTO:

Modelo Service high level
Conocimiento modelo summer house high end
Conocimiento event planners and gathering
Conocimiento en planeación financiera

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ZONA PARA LABORAR:
Polanco

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OFRECEMOS

Salario mensual $100,000 $110,000 brutos mensuales (negociable)
Prestaciones de ley
Capacitación continua
Comedor
Descuentos Corporativos
Días de permiso con goce de sueldo
10% gross annual based salary. Bono anual basado en KPI (basado en customer satisfaction, reveneu, and others)
Seguro de Gastos médicos Mayores
Entre otras

Interesados que cumplan con los requisitos favor de compartir CV en inglés por este medio

Nível de educación deseada:

Superior - titulado

Nível de experiência deseada:

Nível Gerencial

Función departamental:

Turismo / Hotelería

Industria:

Hotelería

Habilidades:

- senior manager
- general manager
- operations manager
- luxury hotel