NMAC Welcome Agent - Aguascalientes, Ags.

Location(s): Aguascalientes · Job Schedule: Full-time, Onsite · Education Requirement: Bachelor's Degree preferred · Sponsorship: No · Come Drive Innovation with Us. We are currently looking for a Welcome Representative to join our team in Aguascalientes. · A Day in Life: ...

Descripción del trabajo

Location(s): Aguascalientes

Job Schedule: Full-time, Onsite

Education Requirement: Bachelor's Degree preferred

Sponsorship: No

Come Drive Innovation with Us. We are currently looking for a Welcome Representative to join our team in Aguascalientes.

A Day in Life:

In this role you will be welcoming our new customers by providing information and specifics on their new account. confirming information in case further contact is needed. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.

Responsibilities:

• Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and consumer.
• Research and finds a solution for customer's disputes, questions and concerns related to account status and delinquency.
• Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
• Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.
• Makes a standard number of outgoing phone calls on new NMAC/IFS accounts while staying available for incoming phone calls, in order to welcome the customer to our company, confirm demographics and inform about specifics on their accounts.
• Must be able to utilize all tools available for researching customers information that can lead to contact.
• Direct the call to a specific Department when special situations are discussed, in order to resolve questions or concerns.
• Assistance with registration to our website and enrollment to recurring payments
• Assistance with booked past due accounts

Who We're Looking for:

Requirements:

• Bachelor's mandatory, Preferred full bachelor's degree
• Must be able to diagnose situations and apply appropriate tools while adhering to all Federal and State regulations as well as company policy.
• Good oral and written communications, listening and interpersonal skills.
• Good conflict resolution and negotiation skills.
• Good organization and problem-solving skills. Demonstrated ability to take a responsive customer service approach to work activities.
• Basic acknowledgement of auto finance and collections
• MS Office intermediate.

Competency:

• Advanced English

• Multi-cultural communication

• Being results-oriented and analytical

• Strong self-motivation

• Teamwork

Reporting line:

Reports to: Supervisor

What You'll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offers that may vary by location and role.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.

Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.

THIS IS NISSAN:

Aguascalientes Aguascalientes Mexico