Collections Specialist - Guadalajara, México - TeamViewer

TeamViewer

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots.

TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence.

Since the company's foundation in 2005, TeamViewer's software has been installed on more than 2.2 billion devices around the world.

The company is headquartered in Goppingen, Germany, and employs more than 1350 people globally.

Job Description:

We are looking for a self-driven and experienced Collection Specialist to join our team in Guadalajara Jalisco.

Acting as a bridge between our Accounting and Customer Support teams by helping our clients clear their missed or outstanding payments.

Functions in a fastpaced goalorientated environment to reduce delinquent accounts
Delivers superior performance and results against KPI goals
Proactively reaches out to delinquent accounts to collect payment to avoid lapse in services
Takes inbound calls to collect payment and reactivate services that have lapsed due to nonpayment
Assists in the efforts to update contact, company, and billing information to obtain payment
Assists with providing renewal quotes to clients for upcoming renewals
Provides all accounts receivable, customer service and collections efforts for assigned accounts
Provides customers with a great experience that increases their lifetime value
Delivers prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (ticket system and CRM)

Qualifications:

Excellent written and verbal communication skills

Bilingual

English, Portuguese
Maintains a positive attitude under pressure
Comfortable handling escalated customer interactions
Great active listening (and reading) skills to ensure you understand each customer's needs
At least 1 year of working in a call center environment
A basic understanding using the Microsoft Suite of products
Experience with CRM tools such as Microsoft Dynamics or FreshDesk

Additional Information

Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.

Our teams collaborate and work with each other towards a common goal.
We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
It's all about the team: become part of a community that values respect, support, and open feedback
Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
Benefit from learning opportunities internal & external
Health Benefits: major medical expenses services
Food Vouchers
Paid Vacations / PTO

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.

We C-A-R-E and understand that our diverse, values-driven culture makes us stronger.

As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally.

We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.