Achieving Excellence as a Hospitality Leader - Mexico City - beBeeExcellence

    beBeeExcellence
    beBeeExcellence Mexico City

    hace 3 semanas

    Título del trabajo: Guest Services Manager

    Descripción

    Guest Services Manager Role

    The Guest Services Manager is a vital component of the shipboard management team. This individual must possess a dynamic and outgoing personality, coupled with an unwavering passion for delivering exceptional guest experiences.



    • At least two years' experience in front-of-house managerial/operational roles within hotels, cruise lines, or hospitality-related industries.

    • Proven ability to effectively interact with internal and external guests, some requiring high levels of discretion, patience, tact, and diplomacy.

    • Demonstrated knowledge of customer service principles including needs assessment, problem resolution, and achievement of quality service standards.

    • Able to communicate diplomatically with managers and employees across various departments to resolve complex issues.

    • Must be flexible in managing multiple tasks while maintaining focus on achieving team goals within tight deadlines.



      1. Establish operational processes that ensure seamless guest services delivery ensuring that each interaction meets high-quality expectations

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