Team Leader Call Center - Miguel Hidalgo, México - Von Talent

Von Talent

Empresa verificada

Miguel Hidalgo, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

BDC Supervisor

Overall Responsibility:
A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.
He/She will be well-versed in processes under the role's responsibility and will be results-driven and focused. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.

Key Areas of Responsibility

Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates
Organize workflow and ensure that employees understand their duties or delegated tasks
Monitor employee productivity and provide constructive feedback and coaching
Receive complaints and resolve problems
Maintain timekeeping and personnel records
Pass on information from upper management to employees and vice versa
Prepare and submit performance reports
Coach new employees
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
Ensure all leads are assigned to the agents and handled according to the company's processes

Qualification Requirements

Previous leadership experience.
Excellent communication skills.
Reliable, with high integrity and strong work ethic.

Excel medium - advanced level required

Salary:
$20,000 MXN

Bonus:
$40,000 MXN

Horario:
Lunes a Sabado

Tipo de puesto:
Tiempo completo

Salario:
$20, $40,000.00 al mes

Horario: