- Develop and deliver detailed transition plans with clear milestones and timelines, identifying interdependencies and in line with GBS Transition Methodology
- Build and maintain a strong working relationship with business and functions, including key leadership Teams
- Deliver multiple transition projects aligned with the GBS Operational Master Plan, on time, on budget and compliant with the GBS transition methodology
- Manage and implement project responsibilities from inception to completion including cost, benefits, quality, scope, and schedule
- Ensure successful knowledge transfer and work-shadowing between the business and GBS
- Support the application of a Continuous Excellence culture and drive process stabilization & optimization
- Develop robust working relationships with key process owners across the business
- Regularly and effectively communicate project and team status throughout the organization levels on progress, issues, and opportunities
- Effective project documentation
- Deliver all Transition Projects and Programme in line with methodology (managing risk, governance, quality assurance, issue resolution, reporting)
- Provide consolidated transition status reporting, dashboards and relevant measures at GBS Centre levels
- Ensure risks are appropriately managed and mitigating actions are in place to ensure continuity of service and minimum disruption to both existing operations and the processes to be transitioned
- Ensure that a robust monitoring process is implemented, and rigor is established to resolve process inefficiencies, and capture lessons learned in the deployment phase
- Perform project quality checks and audits, ensuring compliance with the methodology
- Manage a common transition documentation repository (project documentation, tools, templates, accelerators etc.)
Transition Manager - Santiago de Querétaro, México - Kerry
Descripción
The Transition Manager will be responsible for transition execution, ensuring on time and on budget implementation of the projects assigned in accordance with the GBS transition methodology and process solution framework
Key responsibilities
Qualifications and skills
Bachelor's degree
Desired: Project Management qualification (PMP, Prince2 or similar)
Medium to Advance level of English
At least 2-3 years' experience in SSC or BPO environment
Strong Project Management and Project portfolio Management capabilities with more than 3 years' experience, in a fast-paced changing environment, ideally where transition and migration has been involved.
Knowledge of project planning, implementation and management gained through experience using formal project planning tools and recognized project management methodology (PMP, Prince2, Lean, DMAIC, etc.)
Strong Knowledge of MS Office (Word, Excel, PowerPoint) MS Project and MS Visio
Experience of working in a complex PMO environment
Stakeholder management: solid network with functional area, Markets, Region