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  • Atención Al Cliente - Xico - Iwg Careers

    Iwg Careers
    Iwg Careers Xico

    hace 2 semanas

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    Descripción

    Community Associate

    MEXICO CITY, Regus Parque Lincoln

    The world of work is changing. Employees want flexibility and convenience when it comes to their workspace.

    We're leading the way at IWG by providing a global workspace network that allows customers to work from anywhere, in over 120 countries.

    This role offers a great work-life balance and competitive benefits while growing your career path.

    The Opportunity

    As a Community Associate, you'll work closely with new and existing customers across various industries, creating and maintaining communities within our centers.

    You'll provide administrative and support services to customers, enabling them to focus on running their businesses.

    A Typical Day

    You'll arrive before opening time to ensure everything is ready and organized.

    Clients will arrive throughout the morning, requiring assistance with tasks such as WiFi code changes, package delivery, and meeting room setup.

    You'll also handle incoming calls and ensure accurate invoices are processed.

    Break times will be available for relaxation and rejuvenation.

    In the afternoon, you'll assist clients with printing and invoice issues, as well as address temperature concerns in team rooms.

    You'll collaborate with the Community Manager to plan networking events and create promotional materials.

    Client engagement and growth will be a key aspect of this role, encouraging prospects to join the IWG community.

    About You

    We're seeking someone who can multitask effectively while delivering exceptional customer service.

    Key skills include:

    Excellent communication skills for building strong professional relationships and empathizing with clients' needs.

    Owning problems and finding solutions.

    Adapting to fast-changing situations with positivity and enthusiasm.

    Experience using MS Office and basic IT equipment.

    B1 or higher level of English communication skills.

    What We Offer

    This role provides a competitive total compensation package, including:

    A balanced work schedule with flexible hours.

    Generous paid time off plans and company holidays.

    A quarterly bonus program with a competitive salary rate.

    A dynamic and inspiring work environment.

    Training and development opportunities aligned with career growth.

    A professional workplace community with business casual attire.

    Estimated Salary: $35,000 - $45,000 per year


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