Support Engineer - Guadalajara, México - sonataOne

sonataOne

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Sonata Software Overview

Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable.

Sonata's Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers.

A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata's software portfolio includes the Brick & Click Retail Platform, Modern Distribution Platform, Rezopia Digital Travel Platform, Kartopia E-commerce Platform, Halosys enterprise development automation Platform, CTRM Commodity Trading and Risk Management Platform and KODO - AI Powered Customer Experience (CX) Platform.

Sonata's Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise.

As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata's people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

Role - SCCM Customer Engineers (CE).

Location - Guadalajara, Mexico**
Core Accountabilities:

Standard Product Work Shops
Training

In-Depth Product Reviews

White Board (Chalk Talk) Sessions
Health Checks / Assessments
Post Operational Review of Product Implementations
Product Upgrade / Migration Assessments
Systems Performance Reviews
Act as the primary onsite technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management

Required Experience:

Intune Architecture knowledge with hands on experience regarding the inner workings of Intune, including Workflows
5 years Intune administration or comparable experience in systems development, network operations, software support or I.T. consulting
Integrating, deploying, and configuring Intune either in a comanagement or standalone manner
Supporting Current branch including most of the following: Content Delivery Optimization, Conditional Access, Desktop and Endpoint Analytics, CMPivot, Bitlocker management with CM, Office 365 deployment and update management
5 years working with Microsoft Server products
Working with Group Policy, Active Directory, SQL, PowerShell
Meaningful experience with Microsoft enterprise software product offerings
A passion for providing World class customer service
Awareness of corporate environments and their business requirements
Works well in a team environment, also comfortable being an individual contributor

Desired / Preferred Characteristics:

5 years in software support, secure infrastructure, IT consulting, or related
5 years working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.
Excellent written, oral / presentation and technical writing skills
Good understanding of ITIL/Service Management, PROSCI or Sigma Six
Risk analysis and remediation planning
The ability to read/interpret the needs/wants of customer executives and leaders
Ability to tactfully handle and articulate customer critical issues and work in a high stress environment
Growth mindset demonstrated by selfdirected learning in a rapidly changing environment

Why join Sonata Software?
***At Sonata, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you will not be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law._