Customer Care Representative - Monterrey, México - Griffith Foods

Griffith Foods
Griffith Foods
Empresa verificada
Monterrey, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Employee for GFUS based in Mexico on Mexico Salary & Benefits


Job Title:
Customer Care Representative


Reports To:
Casmira (Casey) Cole, Customer Service Manager


Location:
Virtual


Summary:

The Customer Service Representative has the responsibility of interfacing directly with all external and internal Griffith customers regarding order placement and status, changes, and any potential delays to sales orders.

The Customer Service Representative is accountable for all activities encompassing their clients and orders.

This includes the accuracy of information entered, the timeliness of manufacturing and testing, communication to customers of potential delays and the safe and timely delivery of product.

The Customer Service Representative is part of the Supply Chain team and collaborates to increase efficiency, determine inventories and maximize effectiveness throughout our internal processes.


Essential Duties & Responsibilities:


  • Manages all aspects of the customer relationship from Order placement to delivery.
  • Creatively works with Scheduling, Planning and Operations to solve problems as they occur.
  • Uses Root Cause analysis to put in place solutions to problems with customer orders, shipments, and documentation.
  • Builds and maintains customer relationships, as well as department rapport.
  • Works in conjunction with our Sales team and keeps them informed of critical order delays.
  • Negotiates leadtimes for sales orders using approved Supply Chain guidelines.
  • Coordinates authorized returns and adjustments, as well as customer credits.
  • Monitors and communicates order status to internal and external customers.
  • Maintains impeccable records of orders, products, & client information.
  • Maintains customer databases including documentation and certificate requirements.
  • Contacts Transportation partners directly for shipment tracing and damage information.
  • Obtains Specification Sheets, Kosher & Halal Certificates, MSDS's via Regulatory Request forms.
  • Enters and coordinates customer complaints for service and quality issues via our CAPA system.
  • Additional responsibilities include: Generating internal and customer reports and the maintenance of client history files.
  • Involves the following teams: Quality Systems, Transportation, Shipping, Manufacturing, Purchasing and Pricing, as needed.
  • Initiates New Parts according to current process and procedure.
  • Responsible for invoicing customer shipments.

Requirements:


  • Associated Degree; Bachelor's Degree preferred.
  • 2+ years customer service experience with a proven record of success with top level clients.
  • Familiarity with ERP systems and their unique functionality is a plus.
  • Professional verbal and written communication skills.
  • Able to analyze data and problem solve.
  • Proficient in MS Office skills, such as Word and Excel.
EEO AA M/F/Vet/Disability
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