Senior Representative, Officer - Xico - Evo Payments Mexico, S. De R.L. De C.V.

    Evo Payments Mexico, S. De R.L. De C.V.
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    Descripción

    Global Payments facilita cada día que a millones de personas puedan mover dinero entre compradores y vendedores utilizando nuestras soluciones de pago para crédito, débito, préstamos con tarjeta presente y servicios para comerciantes.

    **Descripción del trabajo**

    **Responsabilidades:**

    • Incorporación de clientes (de un extremo a otro): Supervise y gestione el progreso de las tareas de incorporación en los equipos de ventas, asistencia al cliente, suscripción e implementación. Garantice el cumplimiento de los SLA y ayude a resolver cuellos de botella en el proceso de incorporación. Implementación e informes: Realice un seguimiento de los casos de implementación, garantizando que tanto las afiliaciones con tarjeta presente como las sin tarjeta presente se entreguen al cliente dentro del SLA. Generar informes sobre afiliaciones completadas para revisión interna.
    • Clientes nunca activos: Identifique a los clientes recién incorporados con actividad de transacciones mínima o nula (menos de $50 en los primeros 2 meses). Realizar esfuerzos de retención a través de llamadas de servicio, visitas de ejecutivos de ventas, alineación con nuestros socios bancarios, resolución de problemas de servicio u oferta de promociones (por ejemplo, tarifas reducidas, actualización de dispositivos, etc.).
    • Cuidados Intensivos: supervise a los clientes de alto valor (


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Senior representative, officer