Tijuana - Sr. It Service Delivery Tech - Tiger Text

Descripción

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.
Customer
We focus on our customers' success
We create better solutions
We create success together
Inclusion
We always interact with others respectfully
We are open and honest with one another
Integrity
We do the right things and do things right

Job Summary :

The primary purpose of this position is to support and maintain all IT hardware and software; including desktops, laptops, printers, mobile devices, phones, peripherals and client software.

Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates.

Participates in the development of IT support processes, tools and documentation for company.

Accountabilities & Responsibilities :
Provides support for client computing hardware and software.

Builds, configures and deploys desktops, laptops and related peripheralsTroubleshoots and resolves issues by utilizing Standard Operating ProceduresProvides technical guidance and training to internal associatesProvides outstanding service to our Associates and always exceed their expectations.

Provides after hours support as needed for responsible site(s)Follows redeployment and disposal processes.
Participates in ensuring that customer requests via the ticketing system are managed to closure.
Delivers results in support of achieving the organization's Service Level Agreements and high customer satisfaction ratings.
Performs server administrative tasks and assists in developing server backup procedures.

Leads / assists in the development and execution of key IT projectsPerforms User Administration functions if requiredAssists in the development of client Hardware & Software standards and procedures.

Provides guidance and training to less experienced Service Delivery and Service Desk associates.

Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to :
Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
Performs other duties as required.

Education & Experience :

Related certifications preferred : MOS, MCTS, A+, ACMT and ITIL V3Minimum Experience : 3-5 years of experience with an Associate's degree supporting the areas outlined in the technical requirements above.0-3 years of experience with a Bachelor's degree.

Experience supporting manufacturing and engineering companies preferred.


Knowledge & Skills :

Special Skills :

Strong interpersonal skills, communicate effectively with people at all levels of the organization and have experience creating polished, comprehensive documentation.

Practiced, logical approach to technical problem solving.
Capable and willing to adapt to rapid changes.
Ability to work from a ticket queue, prioritize well and manage time.
Work effectively with local and remote team members.
Communicate effectively with people of different backgrounds and levels of technical capability.
Positive, customer support- focused attitude.


Specialized Knowledge :
Direct experience working with Intel-based, Windows server and storage technologies under the direction of Level 3 analystsStrong understanding of wired and wireless LAN network concepts, general understanding of WAN conceptsU

S Applicants :
EOE / AA Disability / Veteran

Descripción y detalle de las actividadesA start up company in Tijuana is looking for an IT specialist technical information systems support to its vast IT network.

We are the high tech leader of our industry and are looking for talented IT engineers to join us to deploy support our management, employees, and customers.

Work Description. Performs basic problem solving. Service Desk self service portal and via the phone. Communicate with the customer throughout the ticket process
IT ManagerTijuana Residents only (interviews on site).Schedule. 7 00 AM to 4 00 PM (with availability .Main Requirements Systems Engineering degreeA minimum of 2 years of experience as an IT ManagerPCI, level. ConversationalSchedule availabilityJob Category. AdministrativeJob Type. Full TimeJob Location.

Tijuana It specializes in cloud and data modernization, Microsoft Dynamics Modernization, Digital contact center We are currently searching for a Sr Automation Tester (Selenium).

Responsibilities. Automation Test Languages. English level. B2. Note. Hybrid mode in Tijuana or Hermosillo.
In our.

always on' world, we believe it's essential to have a genuine connection with the work you do It's the essence of the human experience.

How we communicate is evolving.

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Tijuana. State. Mexico. Community. Marketing Title. Cloud Engineer. Job Category. Engineering
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BA or BS from an accredited institution, preferred. 3 5 years' work experience in Customer Service Every person here plays a role in bringing it to life. with manufacturing and other functions in concept through production release of medical devices at our Tijuana Hub SC operational Scheduling A Day in the LifeIn this role you will be responsible for all planning, delivery and day to day execution to meet service, cost, and inventory objectives across a range of manufacturing Effectively manage the supply chain to meet and exceed KPI's relating to service levels, Manufacturing
General role purpose. Delivery of one to many systems development projects of a complex nature support or new functionalities. Understands PM methodologies for a successful execution during the delivery Complete all project components to meet customer satisfaction.

Apply PM methodologies during the delivery Master PM methodologies for a successful execution during the delivery of IT projects controlling Main Location.

Tijuana, Baja California
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