Hispanic America People Operations Leader - Ciudad de México - GE Healthcare

GE Healthcare

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Description Summary:

GE Healthcare es un innovador líder mundial en tecnología médica y soluciones digitales con más de 100 años de experiência en la industria de la salud y alrededor de empleados en todo el mundo.

Permitimos a los médicos tomar decisiones más rápidas e informadas a través de dispositivos inteligentes, análisis de datos, aplicaciones y servicios, respaldados por nuestra plataforma de inteligencia Edison.

Operamos en el centro de un ecosistema que trabaja hacia la precisión de la digitalización de la salud, ayudando a impulsar la productividad y mejorando los resultados para pacientes, proveedores, sistemas de salud e investigadores de todo el mundo.

This role will be the strategic leader of the organization responsible for the delivery of HR/People Operations (HR Lifecyle, Pay and Benefits) across the Hispanic America sub-region (LATAM, except Brazil).

This is an exciting opportunity to build, grow and optimize a new organization that meets the needs of a newly independent medical technology company.

The sub-region Leader will have full accountabilities for all activities within the sub-region, working as a customer focused P&L to drive productivity, reduce cost as well offer an effective contemporary service for GE HealthCare employees.

Roles and Responsibilities
The essential responsibilities of the sub-region Leader within GE HealthCare, People Operations include:

Establish and run operational delivery across a network of global and virtual locations
driving productivity, world class service, optimizing global scale and local reach.
Develop strategy for an optimized ecosystem, building service delivery model for quality, cost, and compliance.
Provide leadership and development coaching for employees. Continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery/service team
Inspire and guide a growing team; foster a culture of transparency, collaboration, innovation, six sigma, LEAN, hire and retain exceptional talent for a high performing workplace.
Drive service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving firsttime resolution while educating employees and leaders to selfserve.
Own and manage the full suite of operational performance metrics (qualitative/quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles.
Forecast demand changes and keep the People Operations organization proactive to drive continuous improvement.
Deploy resources to serve as case managers to enhance the employee experience through significant life events.
Drive continuous improvement across all elements of service delivery. Work with the Global Experience & Product Management Leader to drive activity to a selfservice model. Leverage innovative technologies (e.g., RPA / AI) to drive productivity, support multi location model and allow human resources employees to focus on moments that matter.
Identify simplification opportunities for more work movement into selfservice and to increase focus on Moments that Matter.
In collaboration with peers, IT, and the business, define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization.
Leverage deep knowledge of region, industry, customer, and GE HealthCare People Operations products to provide contemporary, compliant services.)
Drive customer service excellence and continuous process improvement culture across the business; instill the culture at all levels globally
Drive GE HealthCare's high standards of ethics and compliance across the organization
Maintain uptodate contingency plans and business continuity plans as required
Create an environment of continuous learning and support for employee and organizational growth

Required Qualifications

Minimum 6+ years' experience in direct people leadership.
Prior professional work experience with demonstrated achievement and leadership in regional HR, and/or Operations/Serviceoriented environment.
Lead proactive collaboration with industry experts and vendors as required to ensure aligned and strategic execution of vision.
Lead, coach and develop the regional leader teams by modeling a culture of continuous improvement regarding HR operational customer focus and process delivery.
Experience of team leadership and project management, strategic thinking, process capability and analytical skills, with the ability to deliver results by supporting activities from concept to implementation.
Make independent decisions and manage competing priorities in a fastpaced, multitask and highly matrixed environment