L1 Tech Support - Monterrey, México - Atos

Atos

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

L1 Tech Support / Portuguese:

Publication Date: Feb 24, 2024
Ref

No:

Location:
Monterrey, Nuevo Le

- n, MX, 66490
Who we are.
Together we create
reliable and responsive digital foundations for the world's businesses, institutions, and communities.
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Advancing what matters

Homeoffice position valid only in Monterrey N.L. Mexico

Overnight shift 11pm - 8am Monday to Friday

Requirements:

Tech support or Customer service experience, L
Fluent Portuguese comunication level

Duties:

Perform firstlevel diagnosis and troubleshooting support to endusers and customers. Work under minimum supervision and receive inbound transactions and inquiries, provide support in accordance with established processes and document incidents and remedies. Escalate complex incidents to secondlevel support personnel.
Troubleshoots via the phone, chat or other support channels, hardware, software, and network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist users.
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.
Receives and prioritizes issues and forwards using appropriate escalation procedures
Provides functional or task leadership.
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation.

Learn more about us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged.