Desktop Support Engineer - Naucalpan, México - Sybex Support Services LLC

Sybex Support Services LLC

Empresa verificada

Naucalpan, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Exp: 2+ years

Base Skill Set:

A+ Certification or equivalent experience
Good working knowledge of Active Directory
2+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level.
Excellent customer service and communication skills including providing VIP support
Experience supporting large Windowsbased environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO36
Support of End User for video conferencing units. Support of mobile devices

Duties & Responsibilities:

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

Diagnosing and troubleshooting desktop system, printer and operating problems
Consulting and instructing users on hardware and software questions/issues
Collaborate with other IT Services Data Center and Network Infrastructure teams
Install, maintain and upgrade equipment and its associated infrastructure
Runs diagnostic tests to isolate system problems as well as proactive activities
Operating Systems Windows, OS-X
MS Office (Windows and knowledge of Mac)software
Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA
Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements

Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments

Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment

Experience in working with a helpdesk operation, to include Windows and Mac clients

Self-starter that is able to collaborate actively with others in a cross-functional team

Proven attention to detail and high standards for quality

Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary

Skilled in documenting written troubleshooting steps and instructionsBusiness professional attire

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