Technical Customer Support Specialist - Monterrey Centro, N. L.
Solo para miembros registrados Monterrey Centro, N. L., México
hace 2 días
+ Be the first point of contact for users reporting issues or questions related to the web application.
+ Receive, track and manage customer tickets until full resolution.
+ Collaborate closely with the QA team to confirm defects and ensure proper documentation before escalation.
+ Document issues resolutions and known workarounds in internal systems and knowledge bases.
+ Receive, track and manage customer tickets until full resolution.
+ Collaborate closely with the QA team to confirm defects and ensure proper documentation before escalation.
+ Document issues resolutions and known workarounds in internal systems and knowledge bases.
Requirements
- Experience as a Customer Support Specialist Technical Support or similar role.
- Strong understanding of ticketing systems Jira Zendesk Freshdesk etc.
Descripción del trabajo
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Obtén acceso completo
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