Ops Sup Analyst - Ciudad de México - Citi

Citi
Citi
Empresa verificada
Ciudad de México

hace 1 mes

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


Responsibilities:


  • Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
  • Provide regular status updates for all project participants and create presentations for steering committee updates
  • Work with various Legal & Compliance teams to obtain signoff on all regulatory business requirements
  • Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
  • Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
  • Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
  • Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
  • Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:


  • Previous relevant experience preferred
  • Proficient in Microsoft Office
  • General knowledge of client reporting across the industry and our competitors
  • Working knowledge of SQL environments and database queries
  • Proven organization and time management skills
  • Demonstrated problemsolving and decisionmaking skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:


  • Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Perfil

Educación:
Licenciatura en administración o ingeniería (o carreras afines). (Titulado)


Idiomas:
Ingles intermedio


Conocimientos

  • Nível avanzado en paquetería office (Excel, PowerPoint, Word).
  • Deseable manejo de software avanzado para elaboración de presentaciones de alta dirección.
  • Documentación de requerimientos.
  • Administración de proyectos (deseable)

Habilidades:


  • Analítico
  • Proactividad
  • Alta organización
  • Gestión y análisis de información
  • Constancia y seguimiento
  • Ordenado y detallista en análisis de información

Actividades

  • Manejo de bases de datos.
  • Análisis e interpretación de información.
  • Extracción de datos para elaboración de reportes. (Gráficas e interpretación de la información analizada).
  • Seguimiento a implementación de proyectos con áreas tecnológicas y operativas.
  • Presentación de iniciativas a foros de dirección.
  • Elaboración de minutas, matrices y material relacionado con la ejecución y seguimiento de proyectos.
  • Generación y participación de juntas de proyectos (dailys, weeklys, monthlys, etc).
  • Revisión de requerimientos funcionales de negocio con sistemas
  • Coordinación de actividades entre áreas para el cumplimiento de requerimientos.
  • Apoyo en la elaboración de cálculos financieros para nuevos proyectos.
  • Documentación de procesos, manuales y planes del área.
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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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