Operations Supervisor - Tijuana, México - National General Insurance

Descripción

Integon Service Co.

supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our portfolio of remote positions that can be filled anywhere in the country.

We offer the stability of a large corporation with the flexibility of a remote or hybrid career.
We continue to build a caring and inclusive company culture and are proud to be certified as a Great Place to Work
What We Offer As a Great Place To Work Highly competitive compensation and benefits package
Paid Time Off (PTO) additional to your vacation days
Career development and growth opportunities
Full access to our wellness center and wellness initiatives
Being part of an international organization with high exposure to multiple teams across North America

Job Summary The Ops Supervisor is responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists.

The Operations Supervisor is responsible for understanding contact center metrics and implementation of strategic goals and processes.

Key Responsibilities:

Create high performance environment for team members Manage relationship between various operational and support departmentsMaintain productive working partnerships with various departmentsMeasure and monitor the effectiveness of educational deliverables Develop/Execute strategic action plans designed for specialistsParticipate in strategic development/succession planning meetingsHandle stretch assignments designed to increase business acumenHave clear understanding of roles in supporting departmentsHave the leadership capacity to lead larger customer contact center teamsServe as mentor leader to new leaders within respective business unitSupervisory Responsibilities This job has supervisory duties.

Education and Experience 4 year Bachelors Degree (Preferred)
3 or more years of experience (Preferred)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Certifications, Licenses and Registrations Property & Casualty License (Preferred)

Functional Skills:

Advanced organization and management skillsAdvanced negotiation and interpersonal skillsAdvanced analytical skillsAdvanced experience using Microsoft productsInsurance industry knowledge a plusAdvanced coaching and development skillsAbility to manage a minimum of 15 employees

Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M.

Best, for financial strength.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at
About Integon About Integon

Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M.

Best, for financial strength.

The insurance providers Integon supports offer personal and commercial auto, homeowners, umbrella, recreational vehicle and other specialty niche insurance products to people throughout the United States.

As an employer, Integon offers a valuable benefits package, in-depth training and tremendous career growth potential in a fast-paced, modern, inclusive, collaborative and diverse working environment, where entry- and senior-level employees are able to develop and thrive.

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