Call Center Trainer - Tijuana, México - Allied Collections Services, Inc. (ACSI)

Allied Collections Services, Inc. (ACSI)

Empresa verificada

Tijuana, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Job responsibilities and functions

Create learning plans for new hires with the understanding of adult learning principles, learning styles and the company needs
Measure the effectiveness of training and communicate areas of opportunity in all training related activities
Participate in training analysis, projects and initiatives to further develop company employees
Facilitate training to new hires while identifying and working on areas of opportunity, risks, and future potential in order to support the operation
Create and update training content and reference materials with an emphasis on elearning and virtual classrooms
Develop testing and certification programs to evaluate comprehension and manage skillsbased client inquiries and increase patient scheduling.
Provide team motivation and development to maximize sales opportunities.
Drive a culture of accountability, continuous improvement, and a personal excellence.

Requirements:

Minimum 1 years of relevant training experience.
Advance English level (Written & Spoken)
Strong communication and interpersonal skills
Teaching strategies and development skills of teaching material
A problemsolving orientation, flexibility, and positive attitude.
Incredible level of organization, structure, reliability, and independence.
Clear, direct, and accessible verbal communication; strong listening and feedback delivery skills.
Excellent training skills.
Experience in call center training.
Microsoft Office Suite (Excel, Word, PPT)
Excellent judgement, trustworthiness, and ability to maintain confidentiality.