Sr. Service Management Incident - Toluca, México - HSBC

HSBC

Empresa verificada

Toluca, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

- "At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._

Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of wellbeing, balance and car care"_

We are currently seeking an experienced professional to join our team in the role of
Service Management Incident

The Technology Service Management - Incident job is responsible for leading the process of recovering Technology delivered services from a disrupted state as quickly as possible.

The process utilizes industry standard techniques for engaging support teams, identification of restoration actions, incident prioritization, communication and escalation. They are a member of the Major Incident Management (MIM) team is part of the HOST Service Management Incident discipline within Technology Infrastructure Delivery

Principal responsibilities

Providing full scope of the daytoday Production Support service including resolution of the live incidents as well as postresolution problem management activities
Able to Handle the team and technically guide the team
Independently able to coordinate with Vendor and Business and provide remediation actions
To provide workarounds/resolutions with Active participation in crisis calls
Technical expertise in finding root cause of major system problems inputs based on business/operations requirements
Participate and contribute in implementing automations in the team
Ensuring use of best practices are followed by complying with Group Compliance Policy
Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations
Handle Audit requirements and ITSO related activities like Vendor management, Capacity management, Infrastructure management
Prepare and maintain project related documentation
Working in a 24x7 global operation team during Mexico shift.

Requirements

Requeriments

Systematic problemsolving approach.
Work Experience of 8 years with at least 4 years proof in L0/L1 production support
Strong verbal English communication.
Work during Americas shift on a follow of the sun (FTS) model, weekends (ROTA based) and occasionally to be on after office hour oncall for supporting high and critical incidents.
Good understanding of Unix command line and Shell scripting (ksh, sh, awk etc).
Knowledge on SQL and Stored Procedures, preferentially in Oracle database PLSQL
Good troubleshooting/debugging C++ and Java code, SQL and Stored Procedures.
Knowledge on Service Now or GSD to follow the business requests and Incidents &Change Orders.
ITIL concepts understanding.
High sense of responsibility, Leadership attitude, and ability to make wise decisions under stressful situations.

You'll achieve more when you join HSBC.

**Issued By HSBC Electronic Data Processing (India) Private LTD