Ops Support/research - Iztapalapa, México - Global Payments

Global Payments

Empresa verificada

Iztapalapa, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Purpose

Essential Duties

Participate in business enhancements on the Merchant Accounting System, backend processing, and ancillary systems.
Will manage team releases, coordinate with internal customers on platform operations
Provide secondlevel support for Global internal teams related to the Merchant Accounting System, backend processing, and ancillary systems.
Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes
Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.
Will be available to provide 24/7 oncall support for the Merchant Accounting System
Act as a mentor and leader for entrylevel roles

Other Duties

Will establish and maintain critical relationships with internal and external customers to ensure work products are delivered promptly
Will drive initiatives, collaborate with other teams and resources

Required Qualifications

Bachelor's Degree or relevant experience in place of education
Minimum four years of Relevant Experience
Information Technology Field and/or Bankcard Industry experience
Able to work days, Mon-Fri, 8 AM to 5 PM.
Must be available for 24/7 On-Call production support.
Google Suite experience
Merchant Accounting System (MAS) knowledge

Preferred Qualifications

Demonstrated ability working in a high volume, high availability environment

Competencies

Strong verbal and written communication skills.
Collaborates effectively with others
Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.

Job Complexity

Works on problems of moderate scope where analysis of situations or data requires a review of various factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Supervision