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    Voice Comm - Mexico, México - Nuvit Service

    Nuvit Service
    Default job background
    De jornada completa
    Descripción
    VOICE- COMM

    We are looking for a technical support enginner to provide enterprise-level assitance to our customers. You will diagnose andresolve software and hardware issues and help our customers install applications and programs


    ACTIVITIES

    • Support IT Platforms, Integration and Digital Services by applying best practices and solutions.
    • Provide robust support fully aligned to strategic objectives and adopting Cloud Integration and Information Systems technologies. Support 7x24x365
    • Operate with the various service providers: Capgemini ( Mulesoft and Service Now) , Yalo, Telnet, Pitcher , ACN, SAP, Greenmile, Hasar.
    • Continuous support of the operation to the Digital Platforms through the adoption of proactive maintenance plans, updated version of SW, HW or applications.
    *Resolve incidents with an extreme sense of urgency, working with the different internal or external support groups an agile and robust solutions.


    REQUIRED KNOWLEDGE

    • Microservices Tuning
    • Digital Platforms
    • Management of Structures and information
    • CustomerService
    • Management of service providers
    • Skills/Technical Competencies
    COMPETENCIES, SKILLS AND EXPERIENCE


    • 4-5 years of hands-on IT Experience in a technical/helpdesk role
    • 4-5 years of hand-on Experience with at least one infrastructure technology ( for example UNIX or Windows)
    • Solid knowledge in Microsoft Excel ( Power Query highly desirable)
    • Advance Level English
    • Technical English is Required
    • Highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated environment
    • Proactive
    • Teamwork
    #NuvitService


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