- Support IT Platforms, Integration and Digital Services by applying best practices and solutions.
- Provide robust support fully aligned to strategic objectives and adopting Cloud Integration and Information Systems technologies. Support 7x24x365
- Operate with the various service providers: Capgemini ( Mulesoft and Service Now) , Yalo, Telnet, Pitcher , ACN, SAP, Greenmile, Hasar.
- Continuous support of the operation to the Digital Platforms through the adoption of proactive maintenance plans, updated version of SW, HW or applications.
- Microservices Tuning
- Digital Platforms
- Management of Structures and information
- CustomerService
- Management of service providers
- Skills/Technical Competencies
- 4-5 years of hands-on IT Experience in a technical/helpdesk role
- 4-5 years of hand-on Experience with at least one infrastructure technology ( for example UNIX or Windows)
- Solid knowledge in Microsoft Excel ( Power Query highly desirable)
- Advance Level English
- Technical English is Required
- Highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated environment
- Proactive
- Teamwork
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Voice Comm - Mexico, México - Nuvit Service
Descripción
VOICE- COMMWe are looking for a technical support enginner to provide enterprise-level assitance to our customers. You will diagnose andresolve software and hardware issues and help our customers install applications and programs
ACTIVITIES
REQUIRED KNOWLEDGE