- Assure that the digital strategy is executed according to the stablished plan
- Assure the understanding of the customer facing of the digital strategies and tools
- Improve the digital skills and mindset in the Customer Facing Team
- Excellence in execution and support of the digital strategy.
- Support the Customer Facing (CF) team in the achievement of Key Performance Indicators (KPI), ensuring a precise and effective execution of the digital strategy, orchestrating together with the team all the customer interactions.
- Listen actively to stakeholders to understand their perspectives and needs.
- Diminish the typical customer facing resistance at the implementations of new ways of working
- Identify potential failures in the technological tools
- Fully alignment with sop ́s
- Lack of assertiveness & empathy
- Reduce the gap that could exists between the plan and the execution
In-field digital Execution Coordinator - Mexico City, México - UCB
Descripción
This is a key position to achieve the fully alignment between field execution and digital strategy
Key activities
Requirements
-2-3 years as Coordinator in Marketing, Commercial, Operational Excellence or related areas in Pharmaceutical or Consumer Industries mainly
- Demonstrated experience, knowledge and understanding in digital marketing tools
- Field experience highly recommended
- Health care, sales, Marketing and medical understanding"
- Deep understanding of the customer facing ecosystem and interaction model, digital tools and strategies
- Omnichannel knowledge
- Able to manage multiple platforms such as Marketing Automation, AI and Algorithms among others to provide better solutions for the field force
-Deep understanding of the Commercial KPI ́s definition and execution"
-English intermediate
Availability to work in the field and travel nationally