Af -ejecutivo de Servicio Afore - Ciudad de México - Citi

Citi

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function.

The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities:

Assist with evaluating and resolving service inquiries from clients across different platforms
Effectively use various computer systems to complete assigned tasks and address account inquiries
Develop and maintain working knowledge specific groups of Citi products and services
Analyze and identify potential risks and identify solutions that meet client needs
Complete assigned tasks in an accurate and efficient manner
Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:

24 years' work experience in a related role
Proficient in Microsoft Office and Windows Operating Systems
Demonstrated experience solving customer service inquiries
Effective verbal and written communication skills
Ability to work in a fast pace environment
Excellent technical and data entry skills, including the utilization of a 10key touchpad
Proven ability to navigate multiple systems and customer service platforms concurrently

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones Principales del puesto
Atención y servicio a clientes en centros

de atención y sucursales de acuerdo a la normatividad vigente.

Asesoría en trámites de retiro, cambio y actualización de datos, enrolamiento

biométrico trámites de traspaso y

afiliación, ahorro voluntario, resolución

de problemas y quejas de los clientes.

Formación Académica
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Deseable Licenciatura / Áreas

Económicas, Administrativas y

Sociales e Ingenierías
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Necesario Bachillerato concluido comprobable

Experiência (en años)

Necesario 1 año de experiência en servicio a

clientes face to face

Deseable 1 año de experiência en trámites relacionados con Afores y pensiones

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting