Call Center Supervisor - Hermosillo, México - Intugo

Intugo

Empresa verificada

Hermosillo, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We keep growing

Join us as a Call Center Supervisor.

Your primary responsibility will be to oversee and manage the day-to-day operations of a call center.

You will be responsible for leading and supervising a team of call center agents, ensuring high-quality customer service, meeting performance targets, and driving operational efficiency.

You will play a crucial role in optimizing customer satisfaction, enhancing team performance, and achieving business objectives.

Team management responsibilities:

Supervise and provide guidance to a team of call center agents, including recruitment, training, performance management, and professional development.
Conduct regular coaching sessions, and performance evaluations to provide feedback and address any performance issues.
Foster a positive work environment, promote teamwork, and motivate team members to achieve targets.

Qualifications and Skills:

Proven experience as a call center supervisor or in a similar role.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Proficient in call center software and CRM systems.
Strong analytical and problemsolving abilities.
Ability to multitask and work effectively in a fastpaced environment.
Knowledge of customer service principles and practices.

As a Call Center Supervisor, you will be responsible for managing a team, ensuring efficient operations, and maintaining high levels of customer satisfaction.

Your role is critical in achieving organizational goals and delivering exceptional service to customers.

Benefits:

Base salary

Performance bonus

Weekly payment

Food vouchers

Law benefits

Fixed schedule with 2 days off

Salary:
From $18,360.00 per month

Experience: