Sales & Services Manager - Monterrey
Sólo para miembros registrados Monterrey, México
hace 1 mes
Job summary
We are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into Mexico, we're looking for a dynamic Operations Leader to drive performance, efficiency, and growth in the region.
Responsibilities
- Oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.
- Monitor performance metrics, identify improvement areas, and implement corrective actions.
- Develop, manage, and optimize budgets while ensuring cost efficiency.
- Implement best practices to drive efficiency and sales/service quality.
- Manage and mentor large teams across multiple channels (voice, chat, email).
- Develop and execute strategies to meet revenue and client growth targets.
- Collaborate with global teams to ensure seamless customer experience and satisfaction.
- Recruit, train, and develop highperforming teams.
- Provide ongoing coaching and leadership to build capabilities and future leaders.
- Foster a culture of accountability, continuous improvement, and client focus.
Descripción del trabajo
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Donec lacinia nisi nec odio ultricies imperdiet.
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