Manager Public Cloud Managed Services - Santa Clara Ocoyucan - Pellera Technologies Mexico

    Pellera Technologies Mexico
    Pellera Technologies Mexico Santa Clara Ocoyucan

    hace 5 días

    Educación / Formación
    Descripción

    About The Role

    We are seeking a Technical Manager who is a true player/coach leader capable of managing people and process while remaining hands-on with the technology.

    Key Responsibilities

    • Operational Leadership & People Management (40%) Drive operational excellence automation client satisfaction working closely with Cloud Architects Engineers identify repetitive operational toil replace it with scalable code automated workflows.
    • SLA Governance Ensure all incidents service requests change orders executed within defined Service Level Agreements SLAs quality standards.
    • Mentorship Develop individual growth plans for engineers fostering culture continuous learning technical certification resource planning balance resource allocation support tickets project work internal initiatives prevent burnout ensure delivery drive efficiency lead initiative transition from manual operations Ops as Code architect automated remediation paths tooling ownership curate evolve operational toolchain shifting legacy monitoring modern Observability Infrastructure-as-Code IaC platforms dynamic API-led cloud environments collaboration partner Cloud Architects customer environments built day-two operations automation mind continuously improve audit operational processes identify bottlenecks implement streamlined workflows escalation point serve final technical escalation critical incidents P1/P0 before executive leadership join war rooms lead root cause analysis RCA hands-on engineering maintain technical edge complex tickets assist difficult migrations writing scripts/code/working tickets team capacity quality assurance review technical implementations changes adhere security best practices internal standards client success pre-sales support participate Quarterly Business Reviews QBRs high-stakes client meetings translate technical metrics business value opportunity scoping assist sales team technical scoping managed services deals profitably deliver required experience 5+ years hands-on Cloud Engineering major public clouds AWS Azure GCP deep automation experience proven track record using Infrastructure as Code Terraform CloudFormation scripting languages Python PowerShell Bash ITSM/ITIL Knowledge strong understanding Incident Problem Change Management processes ITIL certification plus.

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