- Operational Leadership & People Management (40%) Drive operational excellence automation client satisfaction working closely with Cloud Architects Engineers identify repetitive operational toil replace it with scalable code automated workflows.
- SLA Governance Ensure all incidents service requests change orders executed within defined Service Level Agreements SLAs quality standards.
- Mentorship Develop individual growth plans for engineers fostering culture continuous learning technical certification resource planning balance resource allocation support tickets project work internal initiatives prevent burnout ensure delivery drive efficiency lead initiative transition from manual operations Ops as Code architect automated remediation paths tooling ownership curate evolve operational toolchain shifting legacy monitoring modern Observability Infrastructure-as-Code IaC platforms dynamic API-led cloud environments collaboration partner Cloud Architects customer environments built day-two operations automation mind continuously improve audit operational processes identify bottlenecks implement streamlined workflows escalation point serve final technical escalation critical incidents P1/P0 before executive leadership join war rooms lead root cause analysis RCA hands-on engineering maintain technical edge complex tickets assist difficult migrations writing scripts/code/working tickets team capacity quality assurance review technical implementations changes adhere security best practices internal standards client success pre-sales support participate Quarterly Business Reviews QBRs high-stakes client meetings translate technical metrics business value opportunity scoping assist sales team technical scoping managed services deals profitably deliver required experience 5+ years hands-on Cloud Engineering major public clouds AWS Azure GCP deep automation experience proven track record using Infrastructure as Code Terraform CloudFormation scripting languages Python PowerShell Bash ITSM/ITIL Knowledge strong understanding Incident Problem Change Management processes ITIL certification plus.
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We are seeking a highly experienced and proactive Customer Success Manager to join our dynamic team in Mexico.In this role, you will be the trusted advisor and advocate for our enterprise customers, ensuring they achieve maximum value from our solutions while fostering long-term ...
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Manager Public Cloud Managed Services - Santa Clara Ocoyucan - Pellera Technologies Mexico
Descripción
About The Role
We are seeking a Technical Manager who is a true player/coach leader capable of managing people and process while remaining hands-on with the technology.
Key Responsibilities
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Head of Service Management
Solo para miembros registrados Santa Clara Ocoyucan
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Manager Public Cloud Managed Services
Solo para miembros registrados Santa Clara Ocoyucan
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Head of Service Management
Solo para miembros registrados Puebla
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Head of Service Management
Solo para miembros registrados Puebla, Pue.
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Manager Public Cloud Managed Services
Solo para miembros registrados Puebla
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Manager Public Cloud Managed Services
Solo para miembros registrados Puebla, Pue.
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Digital Service Manager Logistics
Solo para miembros registrados Puebla City
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Digital Service Manager SAP IBP
Solo para miembros registrados Puebla City
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Service Coordinator
Solo para miembros registrados Santa Clara Ocoyucan
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Security Project Manager
Solo para miembros registrados Santa Clara Ocoyucan
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Title Security Project Manager
Solo para miembros registrados Santa Clara Ocoyucan
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EUS Active Directory Engineer
Solo para miembros registrados Santa Clara Ocoyucan
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Title Associated Customer Support Specialist
Solo para miembros registrados Santa Clara Ocoyucan
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Associated Customer Support Specialist
Solo para miembros registrados Santa Clara Ocoyucan
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Process Manager
Solo para miembros registrados Santa Clara Ocoyucan
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Title Customer Success Manager
Solo para miembros registrados Santa Clara Ocoyucan
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Public Cloud Engineer
Solo para miembros registrados Santa Clara Ocoyucan
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Customer Success Manager
Solo para miembros registrados Santa Clara Ocoyucan
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Title Public Cloud Advisory Consultant
Solo para miembros registrados Santa Clara Ocoyucan
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vCISO
Solo para miembros registrados Santa Clara Ocoyucan
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Title vCISO
Solo para miembros registrados Santa Clara Ocoyucan