Concierge Agent Call Center - Guadalajara, México - RESORTCOM INTERNATIONAL MEXICO, S. DE R.L.
Descripción
Position Summary
Pay Information
Concierge Agent (Spanish & English) - $20,000 Pesos monthly + monthly bonus. Concierge agents will be scheduled for 40 hours per week. Will include weekends and weekdays.
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Attendance Bonus
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Savings Fund
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Life Insurance
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Food Vouchers
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At Law Benefits
Essential Functions
- Perform outbound sales calls to members to confirm their arrival information.
- Serve as a personal concierge and point of contact for assigned leads.
- Educate members on amenities, activities, products, and services offered at each resort.
- Effectively manage assigned leads and ensure calls are done in a timely manner.
- Meet or exceed daily, weekly, and monthly sales goals.
- Maintain a working knowledge of company policies, procedures, products, and services.
- Process payments for all sales made.
- Responsible for accurate data entry.
- Willingness to work flexible schedules that varies according to business needs.
- Perform other duties as assigned by management.
Other Duties
- This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a stepbystep account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department._
Required Education and Experience
- High School Diploma (or GED or High School Equivalence Certificate)
- Proper phone etiquette
- Problem solving skills
- Excellent organizational, multitasking and prioritizing skills
- Outstanding customer service and sales skills
- Ability to work under pressure
- Attention to detail
- 1year Call Center experience
Preferred Education and Experience
- Bilingual (English
- Spanish, French, Portuguese, Italian)
- Customer Focus
- Data Entry Experience
- Able to Build Relationships
Tipo de puesto:
Tiempo completo
Salario:
A partir de $20,000.00 al mes
Horario:
- Turno de 8 horas
- Turno mixto
Prestaciones:
- Bebidas gratis
- Caja de ahorro
- Vales de despensa
Tipos de compensaciones:
- Bono de asistencia
- Bono mensual
Pregunta(s) de postulación:
- Que tanto de experiência en ventas o outbound sales tienes?
Idioma:
- Inglés (Obligatorio)
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