Customer Support Specialist I - Monterrey, México - Uber Freight

Uber Freight

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About the Role

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics.

Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and empty while providing excellent customer service to our customers.

Additional Responsibilities Regarding Customer and Carrier Relationships
Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist
Communicate any service issues to customer and team
Identify and update status on which Carrier missed pickup or delivery; provide sufficient comments for communication to customer
Monitor and troubleshoot any problems to ensure on time service
Proactively notify Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary
Update load status in system, e.g., loaded, pickup, delivery, empty, etc.
Update TMS with notes with any issues that may occur
Utilize TMS to actively manage ontime performance and automation objectives

Basic Qualifications

Experience not required
Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time)
Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

Knowledge of Freight Industry
Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
1 Years of customer service experience